Reviews

"Everyone at the Gary Root Agency is way beyond helpful. I generally work with Johanna Albright. She’s extremely attentive to my needs and incredibly responsive. I’ve been with them for more than 25 years and it’s the best insurance agency I’ve ever used."

"Cheryl Kelly is the #1 Reason we have been with State Farm for so many years. Working with Cheryl is like working with a good friend.

Cheryl is very knowledgeable, very patient, and most importantly, very honest. Honesty and Integrity mean a great deal to us. She will never try to sell a service or a policy we do not need.

If Cheryl were to leave State Farm there is a good chance we will shop elsewhere for our Insurance needs.

Thank you Cheryl for all that you have done through the years!

Bob & Claire Powers"

"Highly recommend! I have had my auto and homeowners insurance with Gary Root for over 10 years. Johanna, Cheryl and Chrystine have always been super helpful, professional and quick to address all requests and questions."

"We’ve been with Gary Root’s State Farm office for close to a decade now, and switching to them was genuinely one of the best decisions we’ve made.

Their customer service has always been incredible. Johanna especially deserves a shoutout because she is absolutely wonderful. Anytime we have a question, need to make a change, or just want someone to explain something, she’s there. We get answers quickly, they’re accurate, and we never feel like we’re bothering someone by asking.

They’ve also saved us a significant amount of money over the years, which obviously doesn’t hurt! But honestly, it’s the service that has kept us there. Insurance is one of those things you really don’t want to think about until you need it, and knowing we have people we can actually call, who know us and who we trust, is invaluable.

After almost ten years, I can’t imagine going anywhere else. Gary, Johanna, and the entire office have been fantastic to us, and I recommend them every chance I get."

"Has been my agent for the past 20 years and always have had an amazing experience. Johanna has been there nearly as long as I have been a customer, she is always pleasant and great to deal with. Highly Recommended!"

"They are great have been with them for over 25 years. Never had any issues."

"Always a friendly experience with Gary’s office. All staff especially Johanna, are friendly and always get whatever I need done. Excellent customer service always."

"Terrible service when we actually need it. We have been paying Gary for insurance on our home and many vehicles for over 20 years with very few occasions to contact him or his office for claims or other assistance. Currently we do have a car in process of repai after an accident. It has been in shop for 2 and a half months. We cannot get a firm date for when the car will be finished. We are still paying our premiums while the car sits in the shop with no end date in site. Extremely disappointed in State Farm and our agent."

"Stopped in to Resolve
Issue with another Agent ...
( All Agencies are Separate )
Chrystine was Polite,
Professional and Helpful.
Rock n Roll,
Be Safe."

"run dont walk from them. No customer support, everything is through the app, tried to cancel immediately and took searching to find the phone number and 4 unsuccessful calls to finally reach customer service to be told they would have to charge me something and would take up to 5 days to refund my monthly payment which was 250% of Progressive rates for same exact coverage. Highly recommend anyone else, heck give $20 to the neighbor kid is better insurance coverage than these guys."

"Great Service from this office !"